💰 Kalpa Pharmaceuticals Refund & Return Policy
At Kalpa Pharmaceuticals, we are committed to ensuring every customer receives genuine, high-quality pharmaceutical-grade products in perfect condition. Our Refund & Return Policy outlines your rights and our procedures in the event of damaged, lost, or unsatisfactory deliveries.
1. Eligibility for Refunds or Replacements
Due to the pharmaceutical nature of our products, returns are only accepted under specific circumstances, including:
- The product arrives damaged, defective, or incorrectly fulfilled
- The order is lost during transit
- You receive a wrong or incomplete item due to our error
To qualify for a replacement or refund, customers must contact our support team within 7 days of delivery (or expected delivery date if lost).
2. Non-Returnable Items
For safety and regulatory reasons, we cannot accept returns of opened or used pharmaceutical products.
We also cannot accept returns for:
- Products damaged after delivery due to improper storage or handling
- Items purchased through unauthorized resellers or third-party sites
- Orders refused or confiscated by local customs authorities
3. Reporting an Issue
If your package arrives damaged, incomplete, or defective:
- Take clear photos of the product and packaging (including labels).
- Email our support team at support@kalpapharmaceuticals.online within 7 days of delivery.
- Include your order number, full name, and a brief description of the issue.
Our Quality Assurance team will review your claim and respond within 2–4 business days.
4. Lost or Delayed Shipments
If your order has not arrived within 30 business days of dispatch:
- Please contact us at support@kalpapharmaceuticals.online with your order number.
- After verifying with our logistics partner, we will offer a replacement shipment or full refund depending on availability.
5. Refunds (if applicable)
Once your refund is approved:
- It will be processed to your original payment method within 5–10 business days.
- You will receive an email confirmation once the refund has been completed.
Refunds cover only the product cost, excluding shipping fees, unless the issue was due to our error.
6. Replacements
In certain cases, we may offer a replacement instead of a refund — especially for lost or damaged shipments. Replacement orders are shipped free of charge using the same delivery method as the original order.
7. Order Cancellations
Orders can only be canceled before they are shipped. Once a tracking number has been issued, the order is considered processed and cannot be canceled.
If you wish to cancel an order, contact us immediately at support@kalpapharmaceuticals.online.
8. Responsibility and Disclaimer
Kalpa Pharmaceuticals is not responsible for:
- Delays or loss caused by incorrect address details provided by the customer
- Packages held or rejected by customs authorities
- Unclaimed or refused shipments
However, we will always do our best to assist customers and resolve issues promptly.
9. Contact Us
For any questions or concerns related to refunds, returns, or replacements, please contact:
📧 Email: support@kalpapharmaceuticals.online
🌐 Website: www.kalpapharmaceuticals.online